Real Time Research
Let us do REAL-TIME RESEARCH into your existing Customer Experience (CX). This will provide factual information about your existing Customer Experience. A wide variety of methodologies are available, including on-site observation, Customer and employee interviews using structured questionnaires, telephonic interviews, qualitative detailed Mystery Customer reporting, video and photo reporting, etc. Feedback will be in the form of a comprehensive report that will include qualitative as well as quantitative information.
- How is your current Customer experience unfolding?
- What are your current Customers’ needs and expectations?
- Are these being met or exceeded?
- Where is your offering falling short?
- What do your Customers love about you?
- What would add value to your Customers’ experience from their perspective?
- Do employees have everything they need in order to do their jobs incredibly well?
- … and many more questions answered, depending on your environment.
Customer Experience (CX) Strategy Workshops
This enables leadership to reach consensus and a shared vision of the future with regards to the company’s Customer Experience (CX).
- Customised Real Time Research Projects
- Customer Call-Back Programme
- Employee & Management View Workshops